Privacy Policy

Last Updated: May 15, 2026

1. Introduction

Welcome to the Sunny Coast Playpark Privacy Policy. At Sunny Coast Playpark, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all personal information collected by us through our website, during in-person visits to our facilities, and through other direct interactions with customers and visitors.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

2.1 Identity Data

Includes first name, last name, username or similar identifier, date of birth, and gender.

2.2 Contact Data

Includes billing address, delivery address, email address, and telephone numbers.

2.3 Transaction Data

Includes details about payments to and from you and other details of products and services you have purchased from us, including entrance tickets, party bookings, and café purchases.

2.4 Technical Data

Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

2.5 Profile Data

Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

2.6 Usage Data

Includes information about how you use our website, products, and services.

2.7 Marketing and Communications Data

Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

2.8 Special Categories of Data

For the safety and wellbeing of our visitors, we may collect certain health information such as allergies or medical conditions that may require special attention during your visit. This information is collected only with your explicit consent and stored securely.

3. How We Collect Your Data

We use different methods to collect data from and about you including through:

3.1 Direct interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • Purchase tickets or make bookings for our attractions or events
  • Create an account on our website
  • Subscribe to our service or publications
  • Request marketing to be sent to you
  • Enter a competition, promotion or survey
  • Give us feedback or contact us

3.2 Automated technologies or interactions

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

3.3 Third parties or publicly available sources

We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, and search information providers.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

4.1 To fulfill our contract with you

This includes processing your booking, managing payments, and communicating with you about your visit.

4.2 Where it is necessary for our legitimate interests

This includes developing and improving our products and services, maintaining the security of our facilities, and conducting market research.

4.3 Where we need to comply with a legal obligation

This includes maintaining accurate records for tax purposes and responding to requests from law enforcement or regulatory authorities.

4.4 With your consent

This includes sending you marketing communications about our products and services. You have the right to withdraw consent at any time by contacting us or using the unsubscribe feature in our communications.

4.5 For the protection of vital interests

In rare emergency situations, we may need to use your personal information to protect your vital interests or those of another person (e.g., medical emergencies).

5. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

5.1 Service Providers

We may share your data with third-party service providers who perform services on our behalf, such as payment processing, IT services, delivery services, marketing assistance, and customer service. These providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Business Partners

We may share your information with our business partners who offer joint promotions or products that we believe may be of interest to you. These third parties will be clearly identified in the relevant promotions or products.

5.3 Legal Compliance

We may disclose your information where required by law, regulation, or legal process (such as a court order), or in response to a request by a government authority.

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal data.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

In determining the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

  • The right to access - You have the right to request copies of your personal data.
  • The right to rectification - You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure - You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability - You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details in section 11.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use the following types of cookies:

  • Essential cookies - Required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart.
  • Analytical/performance cookies - Allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it, helping us to improve the way our website works.
  • Functionality cookies - Used to recognize you when you return to our website, enabling us to personalize our content for you and remember your preferences.
  • Targeting cookies - Record your visit to our website, the pages you have visited and the links you have followed, helping us to make our website and any advertising displayed on it more relevant to your interests.

10. Children's Privacy

While our facilities are designed for children, our website does not knowingly collect data from children under 13 years of age. If you are under 13, please do not provide any personal information on our website. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our privacy policy by instructing their children never to provide personal information on our website without their permission.

If we have reason to believe that personal information has been collected from a person under age 13, we will delete this information and terminate the relevant account. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Sunny Coast Playpark
25 Seabreeze Blvd
Maroochydore QLD 4558
Australia

Email: [email protected]
Phone: +61 7 5479 3621

12. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this privacy policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.